{"id":9711,"date":"2026-06-08T13:30:43","date_gmt":"2026-06-08T09:30:43","guid":{"rendered":"https:\/\/rasha-kelej.com\/?p=9711"},"modified":"2026-06-08T16:03:00","modified_gmt":"2026-06-08T12:03:00","slug":"performance-loyalty-and-character-the-three-qualities-that-define-great-teams-2","status":"publish","type":"post","link":"https:\/\/rasha-kelej.com\/?p=9711","title":{"rendered":"Performance, Loyalty, and Character: The Three Qualities That Define Great Teams"},"content":{"rendered":"<p class=\"wp-block-paragraph\">One of the most important decisions any leader makes is deciding who joins the team and who remains part of it especially as in my case , working&nbsp; with limited resources .<\/p><p class=\"wp-block-paragraph\">Over the years, leading international teams and working across cultures, countries, and sectors, I have learned that hiring is rarely just about skills. Sustaining a successful organization is certainly not.<\/p><p class=\"wp-block-paragraph\">Many leaders ask a simple question:<\/p><p class=\"wp-block-paragraph\"><strong>Should I prioritize performance or loyalty?<\/strong><\/p><p class=\"wp-block-paragraph\">My answer is that neither should stand alone.<\/p><p class=\"wp-block-paragraph\">In my views : The most successful organizations are built on three pillars:<\/p><p class=\"wp-block-paragraph\"><strong>Performance. Loyalty. Character.<\/strong><\/p><p class=\"wp-block-paragraph\">When these three qualities come together in your team members , you will be lucky as extraordinary things happen.<\/p><p class=\"wp-block-paragraph\">When one is missing, challenges begin to emerge.<\/p><p class=\"wp-block-paragraph\">When two are missing, the organization faces serious risk with regard to their culture and performance.<\/p><p class=\"wp-block-paragraph\"><strong>The Employee Every Leader Wants<\/strong><\/p><p class=\"wp-block-paragraph\">The ideal team member demonstrates:<\/p><ul class=\"wp-block-list\"><li>High performance<\/li>\n\n<li>High loyalty<\/li>\n\n<li>Strong moral character<\/li><\/ul><p class=\"wp-block-paragraph\">These individuals consistently deliver results.<\/p><p class=\"wp-block-paragraph\">They support the mission of the organization.<\/p><p class=\"wp-block-paragraph\">They celebrate the success of their colleagues.<\/p><p class=\"wp-block-paragraph\">They act with integrity and high quality even when nobody is watching.<\/p><p class=\"wp-block-paragraph\">They remain committed during difficult periods, not only during successful ones.<\/p><p class=\"wp-block-paragraph\">These employees become future leaders because people trust them.<\/p><p class=\"wp-block-paragraph\">In my experience, trust is the foundation upon which influence, teamwork, long-term success and legacy are built.<\/p><p class=\"wp-block-paragraph\">Skills may open doors. Trust keeps them open.<\/p><p class=\"wp-block-paragraph\"><strong>High Performance Without Loyalty<\/strong><\/p><p class=\"wp-block-paragraph\">Many organizations encounter individuals who are highly capable but not deeply committed.<\/p><p class=\"wp-block-paragraph\">They produce excellent results.<\/p><p class=\"wp-block-paragraph\">They are intelligent, ambitious, and often highly visible.<\/p><p class=\"wp-block-paragraph\">However, their commitment is primarily to themselves rather than to the mission.<\/p><p class=\"wp-block-paragraph\">These employees may leave when a better opportunity appears.<\/p><p class=\"wp-block-paragraph\">They may prioritize personal recognition over team success.<\/p><p class=\"wp-block-paragraph\">They may focus more on individual achievement than collective impact.<\/p><p class=\"wp-block-paragraph\">They are also ;<\/p><ul class=\"wp-block-list\"><li>Undermining leadership<\/li>\n\n<li>Being Jealous of their colleagues<\/li>\n\n<li>Creating internal politics<\/li>\n\n<li>Sharing confidential information<\/li>\n\n<li>Taking credit for others\u2019 work<\/li>\n\n<li>Prioritizing personal interests over the organization<\/li><\/ul><p class=\"wp-block-paragraph\">It is a serious problem. High Performance alone does not create culture.<\/p><p class=\"wp-block-paragraph\">Significant Results alone do not build institutions<\/p><p class=\"wp-block-paragraph\">A disloyal high performer can sometimes cause more damage than a loyal average performer because:<\/p><ul class=\"wp-block-list\"><li>Their influence is greater.<\/li>\n\n<li>Others follow them.<\/li>\n\n<li>They can weaken culture from within.<\/li><\/ul><p class=\"wp-block-paragraph\">While they can create significant benefit , leaders must manage this situation<\/p><p class=\"wp-block-paragraph\">An organization built entirely around individual stars eventually becomes fragile because loyalty and shared purpose are missing.<\/p><p class=\"wp-block-paragraph\"><strong>What Should a Leader Do?<\/strong><\/p><ol class=\"wp-block-list\"><li>Have an honest conversation.<ul class=\"wp-block-list\"><li>Understand the root cause.<\/li>\n\n<li>Is it dissatisfaction, lack of recognition, career stagnation, or simply a values or character issue?<\/li><\/ul><\/li>\n\n<li>Try to re-engage them.<ul class=\"wp-block-list\"><li>Provide growth opportunities.<\/li>\n\n<li>Manage&nbsp; expectations.<\/li>\n\n<li>Reinforce the organization\u2019s mission and culture.<\/li><\/ul><\/li>\n\n<li>Observe behavior, not promises.<ul class=\"wp-block-list\"><li>Loyalty is demonstrated through actions, especially during difficult periods.<\/li><\/ul><\/li>\n\n<li>If behavior does not change, be prepared to let them go.<ul class=\"wp-block-list\"><li>Never allow one high performer to damage culture, trust, and your entire team spirit.<\/li><\/ul><\/li><\/ol><p class=\"wp-block-paragraph\"><strong>High Loyalty Without Performance<\/strong><\/p><p class=\"wp-block-paragraph\">This is often one of the most difficult situations for leaders.<\/p><p class=\"wp-block-paragraph\">The individual is trustworthy.<\/p><p class=\"wp-block-paragraph\">They care deeply about the organization.<\/p><p class=\"wp-block-paragraph\">They support their colleagues.<\/p><p class=\"wp-block-paragraph\">Their intentions are sincere.<\/p><p class=\"wp-block-paragraph\">Yet they consistently fail to deliver the level of performance required.<\/p><p class=\"wp-block-paragraph\">Leaders often hesitate because they appreciate the person\u2019s commitment and good character , they respect him , in many cases like him.<\/p><p class=\"wp-block-paragraph\">However, loyalty cannot replace competence.<\/p><p class=\"wp-block-paragraph\">Organizations exist to fulfill missions, achieve objectives, and create impact.<\/p><p class=\"wp-block-paragraph\">Good intentions alone cannot carry an institution forward.<\/p><p class=\"wp-block-paragraph\">The responsibility of leadership is to support development, provide coaching, offer opportunities for improvement, change their work scope , explore their other interests\/ strengthens and create every reasonable chance for success.<\/p><p class=\"wp-block-paragraph\">But eventually, performance standards must be respected.<\/p><p class=\"wp-block-paragraph\">Compassion should never mean lowering standards.<\/p><p class=\"wp-block-paragraph\"><strong>The Most Challenging Combination: Low Performance and Low Loyalty<\/strong><\/p><p class=\"wp-block-paragraph\">In my experience, the most difficult employees are not high performers who eventually leave.<\/p><p class=\"wp-block-paragraph\">The most difficult are individuals who demonstrate both low performance and low loyalty.<\/p><p class=\"wp-block-paragraph\">This combination creates a unique challenge.<\/p><p class=\"wp-block-paragraph\">The organization receives little value from their contribution.<\/p><p class=\"wp-block-paragraph\">At the same time, the individual often resists accountability.<\/p><p class=\"wp-block-paragraph\">When expectations are discussed, excuses appear.<\/p><p class=\"wp-block-paragraph\">When feedback is provided, responsibility is shifted elsewhere.<\/p><p class=\"wp-block-paragraph\">When improvement plans are introduced, blame often replaces ownership.<\/p><p class=\"wp-block-paragraph\">The challenge becomes even greater when separation becomes necessary.<\/p><p class=\"wp-block-paragraph\">Employees with low performance and low loyalty may attempt to justify their failures by creating alternative narratives.<\/p><p class=\"wp-block-paragraph\">Instead of asking what they could have done better, they focus on explaining why their shortcomings were someone else\u2019s fault.<\/p><p class=\"wp-block-paragraph\">In some cases, they may spread misinformation, make accusations, exaggerate events, or attempt to damage reputations.<\/p><p class=\"wp-block-paragraph\">Not necessarily because they are evil.<\/p><p class=\"wp-block-paragraph\">Often because accepting personal responsibility requires humility and a character .<\/p><p class=\"wp-block-paragraph\">This is why many leaders find these situations emotionally exhausting.<\/p><p class=\"wp-block-paragraph\"><strong>Why Letting Them Go Feels So Difficult<\/strong><\/p><p class=\"wp-block-paragraph\">Many people assume that terminating a low-performing, disloyal employee should be easy.<\/p><p class=\"wp-block-paragraph\">In reality, it is often one of the hardest leadership decisions.<\/p><p class=\"wp-block-paragraph\">Not because the decision itself is unclear.<\/p><p class=\"wp-block-paragraph\">But because responsible leaders care about people.<\/p><p class=\"wp-block-paragraph\">They understand that every employment decision affects lives and families.<\/p><p class=\"wp-block-paragraph\">They want to be fair.<\/p><p class=\"wp-block-paragraph\">They want to give second chances.<\/p><p class=\"wp-block-paragraph\">They want to believe improvement is possible.<\/p><p class=\"wp-block-paragraph\">Unfortunately, prolonged tolerance of poor performance and disloyal behavior creates another problem.<\/p><p class=\"wp-block-paragraph\">It sends a message to high-performing employees.<\/p><p class=\"wp-block-paragraph\">It tells them that standards do not matter.<\/p><p class=\"wp-block-paragraph\">It tells them that accountability is optional.<\/p><p class=\"wp-block-paragraph\">It tells them that excellence and commitment are treated the same as mediocrity and indifference.<\/p><p class=\"wp-block-paragraph\">Nothing damages morale faster.<\/p><p class=\"wp-block-paragraph\">Great employees want fairness.<\/p><p class=\"wp-block-paragraph\">They want leaders who protect culture.<\/p><p class=\"wp-block-paragraph\">They want leaders who recognize contribution.<\/p><p class=\"wp-block-paragraph\">And they want leaders who have the courage to address behavior that harms the organization.<\/p><p class=\"wp-block-paragraph\"><strong>What I Look for When Hiring<\/strong><\/p><p class=\"wp-block-paragraph\">Leaders hire people because they can deliver results. Skills, competence, and potential matter . But they should also assess integrity, professionalism, and alignment with organizational values.<\/p><p class=\"wp-block-paragraph\">A highly skilled person who lacks integrity can create significant damage despite delivering strong results.<\/p><p class=\"wp-block-paragraph\">When evaluating candidates, I look beyond amazing technical skills and long nice Cv full of achievements .<\/p><p class=\"wp-block-paragraph\">Skills can be developed.<\/p><p class=\"wp-block-paragraph\">Experience can be gained.<\/p><p class=\"wp-block-paragraph\">What is far more difficult to teach is character.<\/p><p class=\"wp-block-paragraph\">Competence gets people hired.<\/p><p class=\"wp-block-paragraph\">Character determines whether they remain successful.<\/p><p class=\"wp-block-paragraph\"><strong>What I Look for When Sustaining a Team<\/strong><\/p><p class=\"wp-block-paragraph\">As organizations grow, loyalty becomes increasingly important.<\/p><p class=\"wp-block-paragraph\">Not blind loyalty to a leader.<\/p><p class=\"wp-block-paragraph\">But Leadership appreciation and respect<\/p><p class=\"wp-block-paragraph\">Loyalty to the mission<\/p><p class=\"wp-block-paragraph\">Loyalty to the values.<\/p><p class=\"wp-block-paragraph\">Loyalty to colleagues.<\/p><p class=\"wp-block-paragraph\">Loyalty to the purpose that unites everyone.<\/p><p class=\"wp-block-paragraph\">The strongest organizations are not built by people who simply work together.<\/p><p class=\"wp-block-paragraph\">They are built by people who genuinely want each other to succeed.<\/p><p class=\"wp-block-paragraph\">That culture cannot be created through policies and performance management reports&nbsp; alone.<\/p><p class=\"wp-block-paragraph\">It is created through trust.<\/p><p class=\"wp-block-paragraph\"><strong>The Leadership insight ;<\/strong><\/p><p class=\"wp-block-paragraph\">After many years of leadership, I have reached a simple conclusion:<\/p><p class=\"wp-block-paragraph\"><strong>Hire for character and potential.<\/strong><\/p><p class=\"wp-block-paragraph\"><strong>Develop for performance.<\/strong><\/p><p class=\"wp-block-paragraph\"><strong>Retain for performance, loyalty, and integrity.<\/strong><\/p><p class=\"wp-block-paragraph\">Performance drives results.<\/p><p class=\"wp-block-paragraph\">Loyalty builds trust.<\/p><p class=\"wp-block-paragraph\">Character protects both.<\/p><p class=\"wp-block-paragraph\">When all three exist together, organizations thrive.<\/p><p class=\"wp-block-paragraph\">When performance disappears, improvement is possible.<\/p><p class=\"wp-block-paragraph\">When loyalty weakens, engagement can often be rebuilt.<\/p><p class=\"wp-block-paragraph\">But when both performance and loyalty are absent, leaders must have the courage to act.<\/p><p class=\"wp-block-paragraph\">Because leadership is not only about helping people succeed, we have to be clear about this.<\/p><p class=\"wp-block-paragraph\">It is also about protecting the culture, values, and mission that allow an organization to fulfill its purpose.<\/p><p class=\"wp-block-paragraph\">After all , great institutions are not built by the most talented individuals alone.<\/p><p class=\"wp-block-paragraph\">They are built by talented people whose performance is strong, whose loyalty is genuine, and whose character remains intact even when no one is watching.<\/p><p class=\"wp-block-paragraph\"><strong>\u201cPerformance earns opportunities. Loyalty earns trust. Character earns respect. When all three come together, leaders do not simply build teams\u2014they build legacies.\u201d<\/strong><\/p><p class=\"wp-block-paragraph\">Senator Dr Rasha Kelej<\/p><p class=\"wp-block-paragraph\">CEO of Merck Foundation<\/p><p class=\"wp-block-paragraph\"><a href=\"https:\/\/substackcdn.com\/image\/fetch\/$s_!Xpsa!,f_auto,q_auto:good,fl_progressive:steep\/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2Ff4f63115-3f11-40fb-a55f-93e36e2d6e1f_1600x1600.jpeg\" target=\"_blank\" rel=\"noreferrer noopener\"><\/a><\/p><figure class=\"wp-block-image size-large\"><img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"1024\" src=\"https:\/\/rasha-kelej.com\/wp-content\/uploads\/2026\/06\/f4f63115-3f11-40fb-a55f-93e36e2d6e1f_1600x1600-1-1-1024x1024.webp\" alt=\"\" class=\"wp-image-9713\" srcset=\"https:\/\/rasha-kelej.com\/wp-content\/uploads\/2026\/06\/f4f63115-3f11-40fb-a55f-93e36e2d6e1f_1600x1600-1-1-1024x1024.webp 1024w, https:\/\/rasha-kelej.com\/wp-content\/uploads\/2026\/06\/f4f63115-3f11-40fb-a55f-93e36e2d6e1f_1600x1600-1-1-300x300.webp 300w, https:\/\/rasha-kelej.com\/wp-content\/uploads\/2026\/06\/f4f63115-3f11-40fb-a55f-93e36e2d6e1f_1600x1600-1-1-150x150.webp 150w, https:\/\/rasha-kelej.com\/wp-content\/uploads\/2026\/06\/f4f63115-3f11-40fb-a55f-93e36e2d6e1f_1600x1600-1-1-768x768.webp 768w, https:\/\/rasha-kelej.com\/wp-content\/uploads\/2026\/06\/f4f63115-3f11-40fb-a55f-93e36e2d6e1f_1600x1600-1-1-600x600.webp 600w, https:\/\/rasha-kelej.com\/wp-content\/uploads\/2026\/06\/f4f63115-3f11-40fb-a55f-93e36e2d6e1f_1600x1600-1-1-100x100.webp 100w, https:\/\/rasha-kelej.com\/wp-content\/uploads\/2026\/06\/f4f63115-3f11-40fb-a55f-93e36e2d6e1f_1600x1600-1-1.webp 1456w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure><p class=\"wp-block-paragraph\"><\/p>","protected":false},"excerpt":{"rendered":"<p>One of the most important decisions any leader makes is deciding who joins the team and who remains part of it especially as in my case , working&nbsp; with limited resources . Over the years, leading international teams and working across cultures, countries, and sectors, I have learned that hiring is rarely just about skills. [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":9712,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[65],"tags":[],"class_list":["post-9711","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-beyond-power-leadership-global-influence-and-impact"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Performance, Loyalty, and Character: The Three Qualities That Define Great Teams | Rasha Kelej<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/rasha-kelej.com\/?p=9711\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Performance, Loyalty, and Character: The Three Qualities That Define Great Teams | Rasha Kelej\" \/>\n<meta property=\"og:description\" content=\"One of the most important decisions any leader makes is deciding who joins the team and who remains part of it especially as in my case , working&nbsp; with limited resources . Over the years, leading international teams and working across cultures, countries, and sectors, I have learned that hiring is rarely just about skills. 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